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The role of social mechanisms in demand and supply integration : an individual network perspective
Stolze, Hannah J.; Murfield, Monique L. Ueltschy; … - In: Journal of business logistics : JBL 36 (2015) 1, pp. 49-68
Persistent link: https://www.econbiz.de/10011482292
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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Designing technology for on-demand delivery : the effect of customer tipping on crowdsourced driver behavior and last mile performance
Castillo, Vincent E.; Mollenkopf, Diane A.; Bell, John E.; … - In: Journal of operations management 68 (2022) 5, pp. 424-453
Persistent link: https://www.econbiz.de/10013288028
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Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264
Persistent link: https://www.econbiz.de/10013347440