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Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience
Hsu, Chia-lin; Chen, Mu-Chen; Chang, Kuo-chien; Chao, … - In: International journal of operations & production … 30 (2010) 5/6, pp. 508-525
Persistent link: https://www.econbiz.de/10003989969
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Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen; Chang, Kuo-Chien; Hsu, Chia-Lin; Xiao, … - In: International journal of physical distribution & … 45 (2015) 6, pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
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Investigating the impacts of guanxi and relationship marketing in port logistics : two cases
Chen, Mu-Chen; Chang, Kuo-Chien; Hsu, Chia-Lin; Vega de … - In: Maritime economics & logistics : a quarterly scientific … 20 (2018) 4, pp. 603-623
Persistent link: https://www.econbiz.de/10011975177
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Determinants of customer loyalty for home delivery
Lin, Chin-Sen; Hsu, Chia-Lin; Chen, Mu-Chen - In: International journal of logistics systems and management 22 (2015) 2, pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
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Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen; Hsu, Chia-Lin; Lee, Li-Hung - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
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The data-driven analytics for investigating cargo loss in logisitics systems
Wu, Pei-Ju; Chen, Mu-Chen; Tsau, Chih-Kai - In: International journal of physical distribution & … 47 (2017) 1, pp. 68-83
Persistent link: https://www.econbiz.de/10011690934