Lai, Po-Lin; Jang, Hyunmi; Fang, Mingjie; Peng, Ke - In: The Asian Journal of Shipping and Logistics 38 (2022) 1, pp. 25-30
Based on the service quality (SERVQUAL) model and logistics service quality (LSQ) model, this study investigates the antecedents of customer satisfaction with parcel locker services in last-mile logistics. Data were collected from a survey of 321 consumers in China and analyzed using structural...
