Velázquez, Beatriz Moliner; Blasco, María Fuentes; … - In: Academia Revista Latinoamericana de Administración 28 (2015) 2, pp. 227-250
Purpose The purpose of this paper is to investigate how information and communication technology (ICT) adoption in hotels contributes to satisfaction and loyalty from the consumer perspective, considering the online dimension of recommendations. Design/methodology/approach A quantitative...