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The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...
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CEOs, managers and non-managerial employees’ ideas enhances small firms’ innovation performance. A Heckman selection model … innovation performance. However, contributions depend heavily on the individuals’ area of expertise and on whether product or … process innovation is desired. Our findings enrich the current view on the entrepreneurial team, but also warn against the …
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