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Consumer anger: a label in sea...
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Markenimage
Consumer behaviour
82,193
Konsumentenverhalten
79,712
Service quality
21,492
Dienstleistungsqualität
20,741
Customer satisfaction
15,305
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13,720
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7,722
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6,878
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6,332
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4,607
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4,448
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4,307
Markenartikel
4,291
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4,038
Electronic Commerce
4,025
E-commerce
3,900
Werbewirkung
3,744
Advertising effects
3,704
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3,575
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3,107
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3,041
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26
Loureiro, Sandra Maria Correia
26
Han, Heesup
21
Usman, Osly
21
Bang, Nguyen
19
Melewar, T. C.
19
Huber, Frank
18
Guzman, Francisco
17
Japutra, Arnold
17
Sarkar, Abhigyan
17
Ekinci, Yuksel
15
Sreejesh, S.
15
Sarkar, Juhi Gahlot
14
Burmann, Christoph
13
Hollebeek, Linda D.
13
Khamitov, Mansur
13
Paul, Justin
13
Veloutsou, Cleopatra
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Fetscherin, Marc
12
Gierl, Heribert
12
Gil Saura, Irene
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Keller, Kevin Lane
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Shimul, Anwar Sadat
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Valette-Florence, Pierre
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Wiedmann, Klaus-Peter
12
Wong, IpKin Anthony
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Batra, Rajeev
11
Bauer, Hans H.
11
Das, Gopal
11
Grohmann, Bianca
11
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Park, Jungkun
11
Pelsmacker, Patrick de
11
Romaniuk, Jenni
11
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10
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10
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10
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IGI Global
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Center for Economic Research <Tilburg>
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Chambre de commerce et d'industrie de Paris
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Edward Elgar Publishing
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Ernst-Moritz-Arndt-Universität Greifswald
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Institut für Medien- und Konsumentenforschung <Erding>
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International Colloquium on Brand, Label and Product Intelligence <2., 2021, Orléans>
1
Internationale Konferenz "DerMarkentag" <5., 2014, Koblenz>
1
Kassel University Press GmbH
1
Society for Consumer Psychology.
1
Universitat Pompeu Fabra / Departament d'Economia i Empresa
1
Universität Greifswald
1
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1
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1
World Advertising Research Center <Henley-on-Thames>
1
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Journal of business research : JBR
374
The journal of product & brand management
245
Journal of retailing and consumer services
224
The journal of brand management : an international journal
224
Psychology & marketing
103
Asia Pacific journal of marketing and logistics
91
European journal of marketing : EJM
75
Journal of marketing communications
75
Journal of international consumer marketing
71
International journal of hospitality management
65
The journal of consumer marketing
59
Journal of strategic marketing
57
Marketing intelligence & planning
55
International marketing review
54
Journal of global marketing
53
Marketing letters : a journal of research in marketing
50
Cogent business & management
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
49
International journal of consumer studies
46
Journal of fashion marketing and management
46
Journal of marketing
45
Journal of promotion management : innovations in planning and applied research
45
Journal of travel and tourism marketing
45
Journal of the Academy of Marketing Science
43
Journal of Islamic marketing
42
International journal of internet marketing and advertising : IJIMA
41
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
International journal of advertising : the review of marketing communications
38
Journal of consumer research : JCR ; an interdisciplinary bimonthly
38
Journal of marketing management : MM
38
Journal of promotion management : JPM
37
Journal of marketing management : JMM ; journal of the Academy of Marketing
35
Tourism management : research, policies, practice
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
33
The IUP journal of brand management : IJBRM
33
European journal of marketing
32
International journal of advertising : the quarterly review of marketing communications
32
Qualitative market research : an international journal
32
Journal of business ethics : JOBE
31
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
31
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ECONIS (ZBW)
6,822
USB Cologne (EcoSocSci)
6
BASE
2
EconStor
1
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
3
Brand credibility and customer-based brand equity : a service recovery perspective
Rifi, Azzam
;
Mostafa, Rania B.
- In:
Journal of financial services marketing
27
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013170430
Saved in:
4
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
5
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
6
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
7
Effects of the anthropomorphic image of intelligent customer service avatars on consumers' willingness to interact after service failures
Yao, Qi
;
Kuai, Ling
;
Jiang, Lan
- In:
Journal of research in interactive marketing : …
17
(
2023
)
5
,
pp. 734-753
Persistent link: https://www.econbiz.de/10014428169
Saved in:
8
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
9
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
10
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
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