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Purpose: The strategies to assess potential and realized customer value have received surprisingly little attention in management literature. The purpose of this paper is to examine potential customer value assessment strategies for business-to-business (B2B) firms and their special...
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One peculiarity of relationship marketing is that the pioneers drew to some extent on theory; the motivation behind … relationship marketing being rooted in empirical observations and managerial problems, which highlighted the value added of … theories on the market and marketing. Early contributors, such as Arndt, perceived relationships as attempts to domesticate the …
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