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~subject:"Marktforschung"
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The service-quality puzzle
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Marktforschung
Dienstleistung
32
Service quality
26
USA
25
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistungsqualität
22
Marketing
22
United States
18
Services marketing
14
Vereinigte Staaten
14
Dienstleistungsmarketing
13
Consumer behaviour
12
Dienstleistungssektor
12
Services
12
Innovation
11
Konsumentenverhalten
11
Product quality
11
Produktqualität
11
Einzelhandel
10
Gesundheitsversorgung
9
Health care
9
Service industry
9
Gesundheitswesen
8
Health care system
8
Retail trade
7
Theory
7
Absatz
6
Customer satisfaction
6
Kundendienst
6
Kundenzufriedenheit
6
Management
6
Theorie
6
Bank
5
Customer service
5
Krankenhaus
5
Qualität
5
Corporate culture
4
Hospital
4
Kundenservice
4
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2
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2
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English
5
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Parasuraman, A.
4
Berry, Leonard L.
3
Capaldini, L. A.
1
Grewal, Dhruv
1
Hensel, James S.
1
Krishnan, Ramayya
1
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AMA educators' proceedings
1
Business horizons
1
Journal of retailing
1
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ECONIS (ZBW)
7
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1
Research's place in the marketing budget
Parasuraman, A.
- In:
Business horizons
26
(
1983
)
2
,
pp. 25-29
Persistent link: https://www.econbiz.de/10003647621
Saved in:
2
Marketing research
Parasuraman, A.
-
1991
-
2. ed.
Persistent link: https://www.econbiz.de/10013480469
Saved in:
3
The low-income marketing system : an overview
Berry, Leonard L.
- In:
Journal of retailing
48
(
1972/73
)
2
,
pp. 44-63, 90
Persistent link: https://www.econbiz.de/10001915383
Saved in:
4
Enhancing knowledge development in marketing
Parasuraman, A.
(
ed.
)
-
1990
Persistent link: https://www.econbiz.de/10000837433
Saved in:
5
Marketing research
Parasuraman, A.
;
Grewal, Dhruv
;
Krishnan, Ramayya
-
2007
-
2. ed.
Persistent link: https://www.econbiz.de/10003309209
Saved in:
6
Marketing for the bank executive
Berry, Leonard L.
(
ed.
);
Capaldini, L. A.
(
contributor
)
-
1974
Persistent link: https://www.econbiz.de/10000581357
Saved in:
7
Marketing and the social environment : a readings text
Berry, Leonard L.
-
1973
-
1st ed
Persistent link: https://www.econbiz.de/10000329304
Saved in:
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