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Quality assessment of digital services in e-government with a case study in an Italian region
Corradini, Flavio; Polzonetti, Alberto; Re, Barbara - In: Cases on managing e-services, (pp. 28-47). 2009
Persistent link: https://www.econbiz.de/10003769485
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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A service quality map based on Kano's theory of attractive quality
Erto, Pasquale; Vanacore, Amalia; Staiano, Michele - In: The TQM journal : the international review of … 23 (2011) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
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Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto; Deiana, Eusebio; Tilocca, Proto - In: International journal of quality and service sciences 4 (2012) 3, pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
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The relationship between community involvement, attachment and trust and perceived satisfaction levels of local government service delivery
Vitartas, Peter; Scott, Don - In: The journal of contemporary issues in business and … 12 (2006) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10003525245
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The cost of household registration system reform and the push for urbanization with equal provision of basic public services
Qu, Xiaobo; Cheng, Jie - In: Chinese research perspectives on population and labor 2 (2015), pp. 47-73
Persistent link: https://www.econbiz.de/10011490762
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Measurement of e-banking services quality : an empirical experimentation in Jordan
Alawneh, Ali; Al Diabat, Mofleh - In: International journal of business information systems : … 23 (2016) 4, pp. 522-542
Persistent link: https://www.econbiz.de/10011637564
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Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil
Silva, Jersone Tasso Moreira; Teixeira, Luiz Antonio Antunes - In: International journal of logistics systems and management 19 (2014) 3, pp. 372-390
Persistent link: https://www.econbiz.de/10010514815
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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839