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Application of importance-performance analysis (IPA) to formulate customer satisfaction strategies in the direct sales industry in Malaysia
Musa, Rosidah; Pallister, John; Robson, Matthew; Daud, … - In: Business strategy series 11 (2010) 5, pp. 277-285
Persistent link: https://www.econbiz.de/10008662495
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Measuring service quality in retail loyalty programmes (LPSQual) : implications for retailers' retention strategies
Nor Asiah Omar; Musa, Rosidah - In: International journal of retail & distribution management 39 (2011) 10, pp. 759-784
Persistent link: https://www.econbiz.de/10009376916
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Monetary and multidimensional poverty : correlations, mismatches and joint distributions
Evans, Martin; Nogales, Ricardo; Robson, Matthew - 2020
Persistent link: https://www.econbiz.de/10013161988
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Monetary and multidimensional poverty : correlation, mismatches, and a combined approach
Evans, Martin; Nogales, Ricardo; Robson, Matthew - In: The journal of development studies 60 (2024) 1, pp. 147-170
Persistent link: https://www.econbiz.de/10014450394
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Distributional impacts of cash transfers on the multidimensional poverty of refugees : the Emergency Social Safety Net in Turkey
Robson, Matthew; Vollmer, Frank; Doğan, Basak Berçin; … - In: World development : the multi-disciplinary … 179 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10015073270