In construction industry today, the consultancy companies need to improve service quality- an important part of consultancy service - in order to enhance customers' loyalty, boosting business for future projects and word of mouth reputation. The question is whether the dimensions applied to...

The construction industry contributes to growth and economic development in countries around the world, but it can also be wasteful and environmentally damaging. Traditionally, the success of construction projects is measured in term of time, cost, and quality; however, due to changing clients'...