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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali; Song, Jing - In: Review of marketing science 21 (2023) 1, pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
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The influence of servant leadership on restaurant employee engagement
Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
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The effect of servant leadership on employee turnover in SMEs : the role of career growth potential and employee voice
Amah, Okechukwu Ethelbert; Oyetunde, Kabiru - In: International journal of entrepreneurship and small … 48 (2023) 4, pp. 432-453
Persistent link: https://www.econbiz.de/10014311481
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The effect of a caring climate on frontline employees' turnover intention in the service industry : a serial multiple mediation model
Namin, Boshra Hejraty; Marnburg, Einar; Dagsland, Åse … - In: Scandinavian journal of hospitality and tourism 22 (2022) 3, pp. 235-254
Persistent link: https://www.econbiz.de/10013271042
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446
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The effect of ethical leadership behavior on ethical climate, turnover intention, and affective commitment
Demirtas, Ozgur; Akdogan, A. Asuman - In: Journal of business ethics : JOBE 130 (2015) 1, pp. 59-67
Persistent link: https://www.econbiz.de/10011312142
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A multi-level investigation of psychological contract breach and organizational identification through the lens of perceived organizational membership : testing a moderated-mediate...
Epitropaki, Olga - In: Journal of organizational behavior : OB ; the internat. … 34 (2013) 1, pp. 65-86
Persistent link: https://www.econbiz.de/10009709525
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A field investigation of multilevel cynicism toward change
DeCelles, Katherine A.; Tesluk, Paul E.; Taxman, Faye S. - In: Organization science : a journal of the Institute for … 24 (2013) 1, pp. 154-171
Persistent link: https://www.econbiz.de/10009711856