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Corporate social responsibility, multi-faceted job-products, and employee outcomes

Du, Shuili; Bhattacharya, C. B.; Sen, Sankar - In: Journal of business ethics : JOBE 131 (2015) 2, pp. 319-335

Persistent link: https://www.econbiz.de/10011393235

Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, C. B.; Swain, Scott D. - 2013

A study involving a Global 500 company finds that frontline employees’ perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees...

Persistent link: https://www.econbiz.de/10009237945

The role of leaders in internal marketing

Wieseke, Jan; Ahearne, Michael; Lam, Son K.; Dick, Rolf van - In: Journal of marketing 73 (2009) 2, pp. 123-145

Persistent link: https://www.econbiz.de/10003820612

When sales managers and salespeople disagree in the appreciation for their firm : the phenomenon of organizational identification tension

Kraus, Florian; Haumann, Till; Ahearne, Michael; … - In: Journal of retailing 91 (2015) 3, pp. 486-515

Persistent link: https://www.econbiz.de/10011377066

It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success

Ahearne, Michael; Haumann, Till; Kraus, Florian; … - In: Journal of the Academy of Marketing Science 41 (2013) 6, pp. 625-648

Persistent link: https://www.econbiz.de/10010209594

Multiple identification Foci and their countervailing effects on salespeople's negative headquarters stereotypes

Wieseke, Jan; Kraus, Florian; Ahearne, Michael; … - In: Journal of marketing 76 (2012) 3, pp. 1-20

Persistent link: https://www.econbiz.de/10009778044