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Role of total quality management in service innovations : an empirical study of Pakistan’s financial services firms
Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 3, pp. 891-910
Persistent link: https://www.econbiz.de/10011304805
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Do trademarks diminish the substitutability of products in innovative knowledge-intensive services?
Crass, Dirk; Schwiebacher, Franz - 2013
Trademarks are often supposed to reduce substitutability and imitability of product innovations. Using German CIS data for 2010, we provide empirical evidence that trademarking firms assess easy product substitutability as less characteristic for their competitive environment. This is...
Persistent link: https://www.econbiz.de/10009787415
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Notions of innovation in healthcare services and products
Page, Tom - In: International journal of innovation and sustainable … 8 (2014) 3, pp. 217-231
Persistent link: https://www.econbiz.de/10010476776
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Proposition of a systematics to qualify the cross-functional collaboration through the organisational communication for the development of services
Hermes, Lisiane Caroline Rodrigues; Trindade, Gunnar Gustavo - In: International journal of business innovation and research 17 (2018) 3, pp. 320-341
Persistent link: https://www.econbiz.de/10011966977
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The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis; Deschryvere, Matthias - In: Economics of innovation and new technology 32 (2023) 7, pp. 953-976
Persistent link: https://www.econbiz.de/10014333866
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Service users as sources for innovation : [an empirical study in the German services industry]
Skiba, Florian - 2010
Persistent link: https://www.econbiz.de/10008696071
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Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A. - 2010 - 1. ed.
Persistent link: https://www.econbiz.de/10003923424
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Users as sources of radical service innovation : a closer look into opportunities for integrating service lead users in service development
Skiba, Florian; Herstatt, Cornelius - In: Practice-based innovation : insights, applications and …, (pp. 233-253). 2011
Persistent link: https://www.econbiz.de/10009356150
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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
products rather than services. However, research in service related innovation activities is highly rewarding, as the service …
Persistent link: https://www.econbiz.de/10009424474
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Product service systems, after-sales service and new product development
Szwejczewski, Marek; Goffin, Keith; Anagnostopoulos, Zissis - In: International journal of production research 53 (2015) 17, pp. 5334-5353
Persistent link: https://www.econbiz.de/10011389977