//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Niederlande"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Conceptualizing and Isolating...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Niederlande
Consumer behaviour
44
Konsumentenverhalten
41
Relationship marketing
35
Beziehungsmarketing
32
Social Web
20
Social web
20
Service quality
17
Customer satisfaction
15
Dienstleistungsqualität
11
Internet marketing
11
Kundenzufriedenheit
11
Online-Marketing
11
USA
11
United States
11
Customer service
10
Virtual reality
10
marketing
10
E-commerce
8
Electronic Commerce
8
Lieferantenmanagement
8
Services marketing
8
Supplier relationship management
8
Virtuelle Realität
8
Dienstleistungssektor
7
Distribution channel
7
Einzelhandel
7
Kundenservice
7
Marketing management
7
Marketingmanagement
7
Online retailing
7
Online-Handel
7
Retail trade
7
Service industry
7
Vertriebsweg
7
B-to-B-Marketing
6
Business-to-business marketing
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Innovation
6
more ...
less ...
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Aufsatz im Buch
1
Book section
1
Language
All
English
6
Author
All
Ruyter, Ko de
6
Wetzels, Martin
4
Beuningen, Jacqueline van
2
Birgelen, Marcel van
1
Daryanto, Ahmad
1
Dellaert, Benedict G. C.
1
Kasper, Hans D. P.
1
Streukens, Sandra
1
more ...
less ...
Published in...
All
Journal of service research : JSR
3
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of service management
1
Service quality and management
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
2
The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
Saved in:
3
Getting a discount or sharing the cost : the influence of regulatory fit on consumer response to service pricing schemes
Daryanto, Ahmad
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 153-167
Persistent link: https://www.econbiz.de/10003982818
Saved in:
4
Beyond the call of duty : the impact of perceived support on attitudes and behavior of temporary call center agents
Wetzels, Martin
;
Ruyter, Ko de
- In:
Service quality and management
,
(pp. 227-250)
.
1999
Persistent link: https://www.econbiz.de/10001407695
Saved in:
5
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
6
Consumer affairs departments in the United States and the Netherlands : a comparative analysis
Ruyter, Ko de
- In:
Journal of consumer policy : consumer issues in law, …
20
(
1997
)
3
,
pp. 325-352
Persistent link: https://www.econbiz.de/10001233544
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->