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The moderating role of human capital management practices on employee capabilities

Bontis, Nick; Serenko, Alexander - In: Journal of knowledge management 11 (2007) 3, pp. 31-51

Persistent link: https://www.econbiz.de/10003497721

Improving service delivery : investigating the role of information sharing, job characteristics, and employee satisfaction

Bontis, Nick; Richards, David; Serenko, Alexander - In: The learning organization : TLO ; the international … 18 (2011) 3, pp. 239-250

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Family and work-related consequences of addiction to organizational pervasive technologies

Turel, Ofir; Serenko, Alexander; Bontis, Nick - In: Information & management : the internat. journal of … 48 (2011) 2/3, pp. 88-95

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Understanding the drivers of organizational business performance from the human capital perspective

Serenko, Alexander; Abubakar, A. Mohammed; Bontis, Nick - In: Knowledge and process management : the journal of … 31 (2024) 1, pp. 48-59

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Improving service delivery: Investigating the role of information sharing, job characteristics, and employee satisfaction

Bontis, Nick; Richards, David; Serenko, Alexander - In: The Learning Organization 18 (2011) 3, pp. 239-250

Purpose – The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus....

Persistent link: https://www.econbiz.de/10015030390