Despite many success stories, B2B e-commerce penetration remains low. Many firms introduce electronic channels in addition to their traditional sales channels, but find that buyer usage of the e-channel over time does not keep up with initial expectations. Firms must understand the underlying...

While millions of products are sold on its retail platform, Amazon.com itself stocks and sells only a small fraction of them. Most of these products are sold by third-party sellers, who pay Amazon a fee for each unit sold. Empirical evidence clearly suggests that Amazon tends to sell high-demand...

In the rapidly growing influencer marketing industry, positive consumer sentiment toward sponsored content is critical for the success of sponsoring brands and influencers alike. Unfortunately, consumers tend to react more negatively to sponsored videos than to non-sponsored videos. This paper...