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Online retailing
Relationship marketing
26,460
Beziehungsmarketing
25,785
Service quality
21,819
Dienstleistungsqualität
21,068
Customer satisfaction
15,568
Consumer behaviour
15,096
Konsumentenverhalten
14,869
Kundenzufriedenheit
13,985
Product quality
10,853
Produktqualität
10,839
Theorie
7,876
Theory
7,750
Mobilkommunikation
7,009
Mobile communications
6,969
Singapur
6,956
Singapore
6,906
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4,436
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4,223
USA
4,144
Qualitätsmanagement
4,124
United States
4,057
Quality management
4,013
Brand management
3,072
Markenführung
3,060
Electronic Commerce
2,807
Lieferantenmanagement
2,738
Supplier relationship management
2,736
E-commerce
2,611
Social Web
2,586
Social web
2,585
Wirtschaftsprüfung
2,566
Financial audit
2,560
Brand image
2,485
Markenimage
2,471
Marketingmanagement
2,249
Online-Handel
2,245
Marketing management
2,233
Online-Marketing
2,182
Internet marketing
2,161
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11
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9
Chung, Namho
7
Park, Jungkun
7
Carlson, Jamie
6
Hu, Xiangting
6
Kalia, Prateek
6
Kumar, Vikas
6
Moriuchi, Emi
6
Parayitam, Satyanarayana
6
Pavlou, Paul A.
6
Rana, Nripendra P.
6
Román, Sergio
6
Silva, Susana C.
6
Weaven, Scott
6
Xu, Xun
6
Bruhn, Manfred
5
Chen, Yijuan
5
Gallino, Santiago
5
Grewal, Dhruv
5
Hong, Yili
5
Lee, Hyun-hwa
5
Li, Sanxi
5
Paul, Justin
5
Prybutok, Victor R.
5
Quach, Sara
5
Sajad Rezaei
5
Sparks, Beverley
5
Tandon, Urvashi
5
Thaichon, Park
5
Ansari, Azarnoush
4
Baier, Daniel
4
Bang, Nguyen
4
Barari, Mojtaba
4
Bauer, Hans H.
4
Bilgihan, Anil
4
Bradley, Graham L.
4
Camilleri, Mark Anthony
4
Civelek, Mustafa Emre
4
Dahlstrand-Rudin, Amanda
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RWTH Aachen
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GSM Association
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International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
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MITP Verlags-GmbH & Co. KG
1
Springer-Verlag GmbH
1
Vereinte Nationen / Wirtschaftskommission für Afrika
1
ayway media GmbH
1
marketing-Börse GmbH
1
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Journal of retailing and consumer services
138
Journal of business research : JBR
55
International journal of electronic marketing and retailing : IJEMR
38
Journal of internet commerce
30
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
Electronic commerce research
25
International journal of business information systems : IJBIS
24
International journal of retail & distribution management
24
International journal of hospitality management
23
Journal of retailing
23
International journal of retail and distribution management
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
22
International journal of internet marketing and advertising : IJIMA
21
Journal of electronic commerce research : JECR
19
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
19
Asia Pacific journal of marketing and logistics
18
The service industries journal
18
Cogent business & management
17
International journal of e-business research : an official publication of the Information Resources Management Association
17
International journal of electronic commerce : IJEC
17
International journal of electronic customer relationship management : IJECRM
17
Information systems research : ISR
16
Journal of strategic marketing
15
Tourism management : research, policies, practice
15
Management science : journal of the Institute for Operations Research and the Management Sciences
14
The international review of retail, distribution and consumer research
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
International journal of production economics
12
Electronic commerce research and applications
11
Journal of management information systems : JMIS
11
Psychology & marketing
11
The journal of services marketing
11
Information systems and e-business management : ISeB
10
International journal of electronic business : IJEB
10
International journal of technology marketing : IJTMkt
10
Journal of hospitality marketing & management
10
Marketing intelligence & planning
10
Service business
10
International journal of business and globalisation : IJBG
9
International journal of consumer studies
9
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ECONIS (ZBW)
2,236
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1
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of
2,236
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1
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
2
Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
3
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
4
The role of interactivity on customer engagement in mobile e-commerce applications
Utami, Ami Fitri
;
Irwan Adi Ekaputra
;
Japutra, Arnold
; …
- In:
International journal of market research
64
(
2022
)
2
,
pp. 269-291
Persistent link: https://www.econbiz.de/10012872815
Saved in:
5
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
6
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
7
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
8
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
9
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
10
Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
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