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EVALUATING THE IMPACT OF BANKI...
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Online retailing
Service quality
21,815
Dienstleistungsqualität
20,898
Customer satisfaction
15,560
Kundenzufriedenheit
13,904
Consumer behaviour
9,352
Konsumentenverhalten
9,075
Relationship marketing
7,311
Beziehungsmarketing
7,230
Perception
5,917
Wahrnehmung
5,230
Qualitätsmanagement
2,817
Quality management
2,770
Wirtschaftsprüfung
2,515
Financial audit
2,513
USA
2,011
United States
1,980
Krankenhaus
1,946
Hospital
1,941
Deutschland
1,889
Germany
1,853
Theorie
1,780
Theory
1,780
Health care
1,660
Gesundheitsversorgung
1,619
Customer service
1,504
Online-Handel
1,426
Kundenservice
1,399
Product quality
1,396
Produktqualität
1,376
Satisfaction
1,348
Job satisfaction
1,313
Arbeitszufriedenheit
1,307
Gesundheitswesen
1,304
customer satisfaction
1,298
Health care system
1,288
Emotion
1,210
Brand image
1,197
service quality
1,195
Markenimage
1,180
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1,398
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28
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Usman, Osly
10
Ba, Sulin
6
Carlson, Jamie
6
Kalia, Prateek
6
Parayitam, Satyanarayana
6
Park, Jungkun
6
Román, Sergio
6
Taubinsky, Dmitry
6
Xu, Xun
6
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5
Paul, Justin
5
Prybutok, Victor R.
5
Sajad Rezaei
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5
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4
Bilgihan, Anil
4
Camilleri, Mark Anthony
4
Dahlstrand-Rudin, Amanda
4
Dennis, Charles
4
Grewal, Dhruv
4
Law, Rob
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Le Nestour, Nestor
4
Michaels, Guy
4
Rana, Nripendra P.
4
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4
Riquelme, Isabel P.
4
Rohman, Fatchur
4
Sachan, Amit
4
Shankar, Amit
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Silva, Susana C.
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Sparks, Beverley
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Stoel, Leslie
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Verma, Pranay
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Ye, Qiang
4
Zhang, Min
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Zhang, Zili
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Adil, Mohd
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Anderson, Rolph E.
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Journal of retailing and consumer services
92
Journal of business research : JBR
35
International journal of electronic marketing and retailing : IJEMR
32
Journal of internet commerce
23
International journal of hospitality management
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
Cogent business & management
16
International journal of retail & distribution management
16
International journal of retail and distribution management
16
Journal of electronic commerce research : JECR
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
The service industries journal
14
Tourism management : research, policies, practice
14
International journal of business information systems : IJBIS
13
International journal of e-business research : an official publication of the Information Resources Management Association
13
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
13
Asia Pacific journal of marketing and logistics
11
Electronic commerce research
11
International journal of internet marketing and advertising : IJIMA
11
Journal of retailing
11
Journal of strategic marketing
11
The journal of services marketing
11
International journal of electronic customer relationship management : IJECRM
10
International journal of business and globalisation : IJBG
9
Journal of hospitality marketing & management
9
Psychology & marketing
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
International journal of quality & reliability management
8
Journal of marketing management : MM
8
Journal of travel and tourism marketing
8
The international review of retail, distribution and consumer research
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic business : IJEB
7
International journal of electronic commerce : IJEC
7
International journal of production economics
7
International journal of quality and service sciences
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Service business
7
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ECONIS (ZBW)
1,426
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1
Quality-satisfaction-
loyalty
linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
2
Customer satisfaction and
loyalty
for online food services provider in India : an empirical study
Sinha, Anand Prasad
;
Srivastava, Praveen
;
Srivastava, …
- In:
Vision : the journal of business perspective
28
(
2024
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
Saved in:
3
A study on customer's
perception
of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
4
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust,
loyalty
, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
5
Determinant of customer satisfaction and
loyalty
in using online shopping applications
Febrianti, Adjeng Mariana
;
Sihombing, Ruth Margaret Violenta
-
2022
Persistent link: https://www.econbiz.de/10013350805
Saved in:
6
Interceding of repurchase intention between e-
loyalty
and word of mouth advocacy : a study of behavioural consequences and antecedents of e-
loyalty
Gulati, Shabnam
;
Gursimranjit Singh
;
Kumar, Arvind
- In:
International journal of electronic business : IJEB
18
(
2023
)
3
,
pp. 299-319
Persistent link: https://www.econbiz.de/10014309296
Saved in:
7
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
Saved in:
8
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
9
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
10
The mediating impact of stickiness and
loyalty
on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
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