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Online retailing
Consumer behaviour
83,869
Konsumentenverhalten
81,420
Relationship marketing
26,460
Beziehungsmarketing
25,785
Service quality
21,819
Dienstleistungsqualität
21,068
Customer satisfaction
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Kundenzufriedenheit
13,985
Theorie
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Brand image
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Germany
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Hotel industry
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Hotellerie
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Online-Handel
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Social web
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Online-Marketing
5,495
Internet marketing
5,474
Electronic Commerce
5,030
E-commerce
4,869
Einzelhandel
4,869
Retail trade
4,824
Brand
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Markenartikel
4,544
Marketingmanagement
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Marketing management
4,135
Emotion
3,970
Werbewirkung
3,752
Advertising effects
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Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
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International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
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Technische Universität Dresden
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1
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Journal of retailing and consumer services
378
Journal of business research : JBR
177
International journal of electronic marketing and retailing : IJEMR
101
Journal of internet commerce
93
Electronic commerce research
89
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
84
International journal of hospitality management
65
International journal of internet marketing and advertising : IJIMA
65
Information systems research : ISR
60
International journal of retail & distribution management
60
Journal of retailing
56
The international review of retail, distribution and consumer research
56
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
52
Cogent business & management
51
Journal of electronic commerce research : JECR
51
Management science : journal of the Institute for Operations Research and the Management Sciences
49
International journal of business information systems : IJBIS
48
International journal of retail and distribution management
47
Asia Pacific journal of marketing and logistics
46
International journal of consumer studies
46
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of electronic commerce : IJEC
45
International journal of e-business research : an official publication of the Information Resources Management Association
44
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
39
Journal of management information systems : JMIS
38
Psychology & marketing
38
Journal of fashion marketing and management
32
Electronic commerce research and applications
29
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
28
Journal of international consumer marketing
27
Tourism management : research, policies, practice
27
Technological forecasting & social change : an international journal
26
The service industries journal
26
Journal of the Academy of Marketing Science
25
Marketing intelligence & planning
25
International journal of contemporary hospitality management
24
International journal of electronic business : IJEB
24
Information systems and e-business management : ISeB
23
Journal of hospitality marketing & management
23
Journal of marketing
23
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ECONIS (ZBW)
6,362
Other ZBW resources
2
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1
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
2
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
3
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
4
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
5
Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
6
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
7
The impact of customers' prior online experience on future hotel usage behavior
Lee, Jungwoo
;
Lee, Hyunae
;
Chung, Namho
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389390
Saved in:
8
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
9
Quality-satisfaction-
loyalty
linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
10
Customer satisfaction and
loyalty
for online food services provider in India : an empirical study
Sinha, Anand Prasad
;
Srivastava, Praveen
;
Srivastava, …
- In:
Vision : the journal of business perspective
28
(
2024
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
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