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The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
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The role of E-quality within the consumer dexision making process
Wen, Chao; Prybutok, Victor R.; Blankson, Charles; … - In: International journal of operations & production … 34 (2014) 12, pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
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An integrated model of customer experience, perceived value, satisfaction, and loyalty in electronic stores
Khodadadi, Pouyan; Abdi, Farshid; Khalili-Damghani, Kaveh - In: International journal of enterprise information systems … 12 (2016) 4, pp. 31-46
Persistent link: https://www.econbiz.de/10011613097
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Enhancing patronage intention on online fashion industry in Indonesia : the role of value co-creation, brand image, and e-service quality
Syah, Tantri Yanuar Rahmat; Olivia, Dora - In: Cogent business & management 9 (2022) 1, pp. 1-32
Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence customer decision making in purchasing...
Persistent link: https://www.econbiz.de/10014429178
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The effect of e-commerce livestreaming services on customer loyalty : a test of the chain mediation model
Ye, XinMei; Hira Batool; Huang, Shi-Zheng - In: Journal of innovation and entrepreneurship : JIE 12 (2023), pp. 1-21
variable, customer engagement and value co-creation as intermediary variables, and customer loyalty as the dependent variable …. This paper explores the evolution from e-commerce livestreaming to customer loyalty. The target sample consists of 475 … loyalty. Customer engagement does not singularly mediate between e-commerce livestreaming and customer loyalty, while value co …
Persistent link: https://www.econbiz.de/10014496952
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A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention
Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59
Persistent link: https://www.econbiz.de/10012302663
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Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
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Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman; San, Lee Har; Jing, Dong; Yan, Qu; Syriac … - In: International journal of services, economics and management 8 (2017) 3, pp. 197-207
Persistent link: https://www.econbiz.de/10011892375
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Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita; Thakur, Anand - In: Services marketing quarterly 45 (2024) 3, pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
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Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205
Persistent link: https://www.econbiz.de/10013397924