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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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Consumers' valuation of a live video feed in restaurant kitchens for online food delivery service
Ding, Ye; Nayga, Rodolfo M.; Zeng, Yinchu; Yang, Wei; … - In: Food policy : economics planning and politics of food … 112 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013477676
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Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong; Zhang, Zili; Wang, Fan; Law, Rob; Li, Dechao - In: International journal of hospitality management 35 (2013), pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
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The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng; Ha, Hong Youl - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
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A content analysis of consumer online restaurant comments in Dehli/NCR
Prabhu, Narayan; Nayak, Naresh; Maheshwari, Shubham - In: Economics & finance notes 8 (2019) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10012605694
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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews
Silva Farinha, Carlos; Tiago, Flávio Borges; Moreira … - In: Journal of tourism, sustainability and well-being 11 (2023) 1, pp. 13-26
reviews are considered reliable sources of information to understand customers’ perceptions. Using hybrid methodologies and … understand customers’ perceptions of restaurant service and unveil any change that might occur driven by the COVID-19 pandemic …
Persistent link: https://www.econbiz.de/10014318030
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Perceived service quality and risks towards satisfaction of online halal food delivery system : from the Malaysian perspectives
Osman, Ismah; Omar, Emi Normalina; Ratnasari, Ririn Tri; … - In: Journal of Islamic marketing 15 (2024) 9, pp. 2198-2228
Persistent link: https://www.econbiz.de/10015064021
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Expression of customer (dis)satisfaction in online restaurant reviews : the relationship between adversative connective constructions and star ratings
Baker, Matthew J.; Hashimoto, Brett - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 148-180
Persistent link: https://www.econbiz.de/10014635476
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E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil; Dash, Manoj Kumar - In: International journal of services and operations management 22 (2015) 3, pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423