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~subject:"Online-Handel"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Subject
All
Online-Handel
Customer satisfaction
15,264
Kundenzufriedenheit
13,607
Service quality
6,451
Dienstleistungsqualität
6,262
Consumer behaviour
5,704
Relationship marketing
5,561
Konsumentenverhalten
5,541
Beziehungsmarketing
5,514
Bankgeschäft
5,004
Banking services
4,733
Bank
2,158
customer satisfaction
1,267
Satisfaction
1,091
Deutschland
1,084
Customer service
1,053
Germany
1,033
Job satisfaction
1,009
Arbeitszufriedenheit
1,008
Kundenservice
995
Online retailing
986
Qualitätsmanagement
945
Quality management
919
India
891
Holiday behaviour
856
Urlaubsverhalten
856
Indien
847
USA
832
Electronic Commerce
812
United States
797
E-commerce
794
Emotion
787
Beschwerdemanagement
770
Complaint management
770
Finanzdienstleistung
755
Financial services
751
Electronic Banking
733
Electronic banking
730
Vertrauen
728
Confidence
726
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Online availability
All
Undetermined
522
Free
163
Type of publication
All
Article
894
Book / Working Paper
92
Type of publication (narrower categories)
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Article in journal
858
Aufsatz in Zeitschrift
858
Aufsatz im Buch
36
Book section
36
Graue Literatur
14
Non-commercial literature
14
Arbeitspapier
10
Conference paper
10
Konferenzbeitrag
10
Working Paper
10
Hochschulschrift
6
Thesis
5
Aufsatzsammlung
2
Case study
2
Collection of articles of several authors
2
Collection of articles written by one author
2
Fallstudie
2
Sammelwerk
2
Sammlung
2
Reprint
1
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Language
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English
967
German
19
Author
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Usman, Osly
7
Parayitam, Satyanarayana
6
Xu, Xun
6
Park, Jungkun
5
Román, Sergio
5
Sajad Rezaei
5
Tandon, Urvashi
5
Ba, Sulin
4
Bang, Nguyen
4
Camilleri, Mark Anthony
4
Carlson, Jamie
4
Chung, Namho
4
Prybutok, Victor R.
4
Rana, Nripendra P.
4
Riquelme, Isabel P.
4
Rohman, Fatchur
4
Verma, Pranay
4
Zhang, Zili
4
Zhang, Ziqiong
4
Adil, Mohd
3
Anderson, Rolph E.
3
Arora, Richa
3
Aslam, Wajeeha
3
Bhatnagar, Amit
3
Bilgihan, Anil
3
Bradley, Graham L.
3
Bressolles, Grégory
3
Bruhn, Manfred
3
Che, Tong
3
Cho, Hallie S.
3
Civelek, Mustafa Emre
3
Falk, Tomas
3
Farhat, Kashif
3
Filieri, Raffaele
3
Gajjar, Hasmukh
3
Grewal, Dhruv
3
Ha, Hong Youl
3
Ha, Young
3
Hasija, Sameer
3
Im, Hyunjoo
3
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Institution
All
RWTH Aachen
2
Springer Fachmedien Wiesbaden
1
Published in...
All
Journal of retailing and consumer services
79
International journal of electronic marketing and retailing : IJEMR
24
Journal of business research : JBR
19
Journal of internet commerce
19
Cogent business & management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of hospitality management
13
Journal of electronic commerce research : JECR
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
International journal of retail & distribution management
11
International journal of retail and distribution management
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of business information systems : IJBIS
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
Journal of strategic marketing
9
Journal of retailing
8
Psychology & marketing
8
The service industries journal
8
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
The international review of retail, distribution and consumer research
7
The journal of services marketing
7
Electronic commerce research and applications
6
Information systems and e-business management : ISeB
6
International journal of internet marketing and advertising : IJIMA
6
International journal of production economics
6
International journal of quality & reliability management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing management : MM
6
Service business
6
Administrative Sciences : open access journal
5
Electronic commerce research
5
Electronic markets : the international journal on networked business
5
International journal of contemporary hospitality management
5
International journal of electronic business : IJEB
5
International journal of electronic commerce : IJEC
5
Journal of Asian finance, economics and business : JAFEB
5
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Source
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ECONIS (ZBW)
986
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1
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986
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1
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
2
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
3
Investigating factors influencing customer online buying satisfaction in Gauteng, South Africa
Rudansky-Kloppers, Sharon
- In:
International business and economics research journal
13
(
2014
)
5
,
pp. 1187-1198
Persistent link: https://www.econbiz.de/10011280958
Saved in:
4
How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe
;
Yu, Yang
;
Lin, Zhangxi
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10011341820
Saved in:
5
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
Saved in:
6
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
7
Does online group buying benefit or destroy retail businesses?
Cheung, Tommy
;
Wong, Wai Hung
;
Wong, Ricky S.
;
Zhu, Jia
- In:
International journal of business and economics
15
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011554042
Saved in:
8
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
9
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
10
Loyalty programs in e-commerce and their perception by the young adult internet population
Tahal, Radek
- In:
Central European business review : CEBR
3
(
2014
)
2
,
pp. 7-13
Persistent link: https://www.econbiz.de/10010408384
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