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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews
Silva Farinha, Carlos; Tiago, Flávio Borges; Moreira … - In: Journal of tourism, sustainability and well-being 11 (2023) 1, pp. 13-26
Lately, online users have become avid content creators and consumers of brands and firms through reviews. These serve as sources to peers and reflect reviewers’ satisfaction levels with different elements of the experiences. Thus, online reviews are considered reliable sources of information...
Persistent link: https://www.econbiz.de/10014318030
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Expression of customer (dis)satisfaction in online restaurant reviews : the relationship between adversative connective constructions and star ratings
Baker, Matthew J.; Hashimoto, Brett - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 148-180
Persistent link: https://www.econbiz.de/10014635476
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Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong; Zhang, Zili; Wang, Fan; Law, Rob; Li, Dechao - In: International journal of hospitality management 35 (2013), pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
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The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng; Ha, Hong Youl - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
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A content analysis of consumer online restaurant comments in Dehli/NCR
Prabhu, Narayan; Nayak, Naresh; Maheshwari, Shubham - In: Economics & finance notes 8 (2019) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10012605694
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Consumer satisfaction on online services in Kosovo
Beqaj, Besim; Krasniqi, Arta; Beqaj, Valon - In: Zagreb international review of economics & business 22 (2019), pp. 39-53
Persistent link: https://www.econbiz.de/10012599067
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Temporal effects of online customer reviews on restaurant visit intention : the role of perceived risk
Pan, Huifeng; Ha, Hong Youl - In: Journal of hospitality marketing & management 30 (2021) 7, pp. 825-844
Persistent link: https://www.econbiz.de/10012649551
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The effects of consumer experience and disconfirmation on the timing of online review : field evidence from the restaurant business
Li, Hengyun; Xie, Karen L.; Zhang, Zili - In: International journal of hospitality management 84 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012146212
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Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan - In: Tourism management : research, policies, practice 78 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012165771