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Effect of online review chunking on product attitude : the moderating role of motivation to think
Pang, Jun; Qiu, Lingyun - In: International journal of electronic commerce : IJEC 20 (2015/2016) 3, pp. 355-383
Persistent link: https://www.econbiz.de/10011497352
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Measurement and evaluation of satisfaction process in Chinese online shopping context
Gao, Fang; Liu, Xia - In: International journal of electronic business 8 (2010) 6, pp. 505-527
Persistent link: https://www.econbiz.de/10009157847
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Comparing online and in-store shopping behavior towards luxury goods
Liu, Xia; Burns, Alvin C.; Hou, Yingjian - In: International journal of retail & distribution management 41 (2013) 11/12, pp. 885-900
Persistent link: https://www.econbiz.de/10010203013
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Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong; Pang, Jing; Gursoy, Dogan - In: Journal of business research : JBR 153 (2022), pp. 102-114
Persistent link: https://www.econbiz.de/10013533975