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Implementation of relationship quality for CRM performance: acquisition of BPR and organisational learning
Chang, Hsin Hsin; Ku, Po Wen - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 327-348
Persistent link: https://www.econbiz.de/10003862497
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu; Paranko, Jari; Suomala, Petri - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
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Arbeitsplätze in Deutschland durch dynamische Organisations- und Arbeitszeitformen, "totale Qualität" und Innovationsstärke
Hegner, Friedhart - In: Arbeit und Sozialpolitik : Zeitschrift für das gesamte … 51 (1997) 7, pp. 41-51
Persistent link: https://www.econbiz.de/10001224877
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Information management for business and competitive intelligence and excellence : proceedings der Frühjahrstagung Wirtschaftsinformatik '98
Hummeltenberg, Wilhelm (contributor) - 1998
Persistent link: https://www.econbiz.de/10000990250
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Kurswechsel Richtung Kunde : die Praxis der Kundenorientierung
Dehr, Gunter (ed.); Biermann, Thomas (contributor) - 1996 - 1. Aufl.
Persistent link: https://www.econbiz.de/10014267478