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Call centers : emotional labor...
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Organizational behaviour
Emotion
10,800
Soziale Beziehungen
8,744
Social relations
8,465
Konsumentenverhalten
3,842
Consumer behaviour
3,841
Theorie
2,141
Theory
2,036
Experiment
1,768
Soziales Netzwerk
1,645
Social network
1,594
Beziehungsmarketing
1,239
Relationship marketing
1,238
Kognition
1,176
Cognition
1,171
Persönlichkeitspsychologie
1,140
Personality psychology
1,127
Social Web
1,065
Social web
1,064
Callcenter
1,008
Soziale Gruppe
979
USA
978
Call centre
972
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961
United States
933
Arbeitszufriedenheit
924
Customer satisfaction
921
Kundenzufriedenheit
921
Job satisfaction
915
Intelligenz
878
Verhalten in Organisationen
866
Intelligence
857
Führungsstil
850
Leadership style
847
Arbeitsverhalten
833
Work behaviour
833
Vertrauen
782
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764
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732
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714
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English
835
German
32
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Ashkanasy, Neal M.
21
De Clercq, Dirk
9
Geddes, Deanna
7
Härtel, Charmine E. J.
7
Lindebaum, Dirk
7
Fineman, Stephen
6
Ashforth, Blake E.
5
Fröse, Marlies W.
5
Gabriel, Yiannis
5
Siddiqui, Danish Ahmed
5
Zerbe, Wilfred J.
5
Barclay, Laurie J.
4
Kaudela-Baum, Stephanie
4
Menges, Jochen
4
Tse, Herman H. M.
4
Williams, Michele
4
Bagozzi, Richard P.
3
Bridoux, Flore
3
Bruch, Heike
3
Clegg, Stewart
3
Connelly, Shane
3
Dasborough, Marie T.
3
Daus, Catherine S.
3
Dievernich, Frank E. P.
3
Dutton, Jane E.
3
Gibson, Donald E.
3
Gooty, Janaki
3
Hadley, Constance Noonan
3
Huang, Xu
3
Humphrey, Ronald H.
3
Kacmar, K. Michele
3
Kay, Adam A.
3
Kleef, Gerben A. van
3
Little, Laura M.
3
Martin, Christopher L.
3
Neves, Pedro
3
Rafaeli, Anat
3
Ren, Shuang
3
Rothman, Naomi B.
3
Saldanha, Maria Francisca
3
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Springer Fachmedien Wiesbaden
2
Edward Elgar Publishing
1
Friedrich-Schiller-Universität Jena
1
International Conference on Emotions and Organizational Life <7, 2010, Montréal>
1
International Conference on Emotions and Organizational Life <8, 2012, Helsinki>
1
Springer Gabler <Firma>
1
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Journal of business ethics : JOBE
36
Journal of business and psychology
20
International journal of hospitality management
19
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
18
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
17
Leadership & organization development journal
15
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
15
Journal of managerial psychology
14
Journal of vocational behavior
14
Human relations : towards the integration of the social sciences
13
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
12
Human relations
12
Journal of management : JOM
11
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
10
Research on emotion in organizations
10
Journal of management
9
Journal of business ethics : JBE
8
Journal of business research : JBR
8
Human resource management review
7
International journal of human resource management
7
International journal of organizational analysis
7
Journal of management & organization : JMO
7
The Academy of Management review : AMR
7
The journal of management development
7
European management journal
6
Group & organization management : an international journal
6
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
6
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
6
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
6
Journal of organizational change management
6
Management research review
6
SpringerLink / Bücher
6
The Oxford handbook of positive organizational scholarship
6
Academy of Management journal : AMJ
5
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Human resource management
5
Journal of management inquiry
5
Pakistan journal of commerce and social sciences
5
Personnel psychology : a journal of applied research
5
Personnel review
5
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ECONIS (ZBW)
866
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866
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1
How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Krämer, Tobias
;
Gouthier, Matthias H. J.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 125-148
Persistent link: https://www.econbiz.de/10010260076
Saved in:
2
The social effects of emotions in organizations
Nica, Elvira
;
Molnar, Elisabeta Ilona
- In:
Economics, management and financial markets
9
(
2014
)
3
,
pp. 116-121
Persistent link: https://www.econbiz.de/10011544206
Saved in:
3
Knowledge,
emotion
, and power in social partnership : a turn to partners' context
Nguyen, ToTran
;
Janssens, Maddy
- In:
Organization studies : an international …
40
(
2019
)
3
,
pp. 371-393
Persistent link: https://www.econbiz.de/10011981132
Saved in:
4
Workplace Romance : a justice analysis
Cole, Nina
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 363-372
Persistent link: https://www.econbiz.de/10003934734
Saved in:
5
The social processing of positive and negative
emotion
in work groups
Hadley, Constance Noonan
-
2005
Persistent link: https://www.econbiz.de/10003952877
Saved in:
6
Attachment and
emotion
regulation : compensatory interactions and leader-member exchange
Richards, David A.
;
Hackett, Rick D.
- In:
The leadership quarterly : LQ ; an international …
23
(
2012
)
4
,
pp. 686-701
Persistent link: https://www.econbiz.de/10009571023
Saved in:
7
The social effects of
emotion
regulation in organizations
Côté, Stéphane
;
Kleef, Gerben A. Van
;
Sy, Thomas
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 79-100)
.
2013
Persistent link: https://www.econbiz.de/10009661156
Saved in:
8
Emotional contagion and its relevance to individual behavior and organizational processes : a position paper
Vijayalakshmi, V.
;
Bhattacharyya, Sanghamitra
- In:
Journal of business and psychology
27
(
2012
)
3
,
pp. 363-374
Persistent link: https://www.econbiz.de/10009621908
Saved in:
9
Leadership as emotional labour : management and the "managed heart"
Iszatt-White, Marian
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10009626791
Saved in:
10
A stake in the fight : when do heterosexual employees resist organizational policies that deny marriage equality to LGB peers?
Dahling, Jason J.
;
Wiley, Shaun
;
Fishman, Zachary A.
; …
- In:
Organizational behavior and human decision processes : …
132
(
2016
),
pp. 1-15
Persistent link: https://www.econbiz.de/10011443120
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