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Why do employees break rules? : understanding organizational rule-breaking behaviors in hospitality
Ghosh, Ankita; Shum, Cass - In: International journal of hospitality management 81 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10012128305
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The influence of hospitality leaders' relational transparency on followers' trust and deviance behaviors : mediating role of behavioral integrity
Gatling, Anthony; Shum, Cass; Book, Laura; Bai, Billy - In: International journal of hospitality management 62 (2017), pp. 11-20
Persistent link: https://www.econbiz.de/10011702627
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How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen; Shum, Cass; Min, Hyounae; Ding, Ye - In: International journal of hospitality management 110 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014310677