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~subject:"Organizational behaviour"
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Organizational behaviour
Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
15
Konsumentenverhalten
15
Beziehungsmarketing
12
Relationship marketing
12
Arbeitsverhalten
11
Customer satisfaction
11
Kundenzufriedenheit
11
Work behaviour
11
Customer citizenship behavior
6
Dienstleistungssektor
5
Service industry
5
Arbeitskräfte
4
Workforce
4
Arbeitszufriedenheit
3
Customer integration
3
Customer service
3
Customer value
3
Dysfunctional customer behavior
3
Job satisfaction
3
Kundenintegration
3
Kundenservice
3
Verhalten in Organisationen
3
Betriebsklima
2
Business ethics
2
Caring climate
2
Citizenship behaviours
2
Cognition
2
Creative customer behaviour
2
Creativity
2
Customer creative ability
2
Customer intrinsic motivation
2
Customer learning orientation
2
Customer service employees
2
Customer stress
2
Customer task complexity
2
Emotion
2
Emotional intelligence
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English
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Gong, Taeshik
3
Choi, Jin Nam
1
Kang, Min Jung
1
Sun, Pengchang
1
Wang, Chen-Ya
1
Yi, Youjae
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Journal of business research : JBR
1
Journal of service research : JSR
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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2
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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3
The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of business research : JBR
138
(
2022
),
pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
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