Alizadeh, Somayeh; Chavan, Meena; Hamin, Hamin - In: International Journal of Quality & Reliability Management 33 (2016) 3, pp. 298-320
Purpose – The purpose of this paper is to explore the key aspects of service quality within the outpatient context. The secondary aim is to compare views on quality of health service by Caucasian and non-Caucasian patients in Australia. Design/methodology/approach – A mixed-method approach...