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Healthcare experience quality : an empirical exploration using content analysis techniques

Ponsignon, Frederic; Smart, Andi; Williams, Mike; Hall, … - In: Journal of service management 26 (2015) 3, pp. 460-485

Persistent link: https://www.econbiz.de/10011389090

Patient experience in the digital age : an investigation into the effect of generational cohorts

Alkire, Linda; O'Connor, Genevieve E.; Myrden, Susan; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012305914

Hospitality healthscapes : a conjoint analysis approach to understanding patient responses to hotel-like hospital rooms

Suess, Courtney; Mody, Makarand - In: International journal of hospitality management 61 (2017), pp. 59-72

Persistent link: https://www.econbiz.de/10011646093

Managing the Mayo Clinic brand : a case study in staff-developed service performance standards

Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549

Persistent link: https://www.econbiz.de/10012060162

Transforming community well-being through patients' lived experiences

Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391

Persistent link: https://www.econbiz.de/10012023814

Subjective well-being and the measurement of quality in healthcare

Lee, Henry; Vlaev, Ivo; King, Dominic; Mayer, Erik; … - In: Social Science & Medicine 99 (2013) C, pp. 27-34

Quality continues to be placed at the heart of discussions about healthcare. This raises important questions about precisely what quality care is, and how it should be measured. An overall measure of subjective well-being (SWB) that assesses and joins up different stages of the treatment...

Persistent link: https://www.econbiz.de/10010729506

The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014310662

Measuring patient experience in healthcare

Godovykh, Maksim; Pizam, Abraham - In: International journal of hospitality management 112 (2023), pp. 1-4

Persistent link: https://www.econbiz.de/10014334448

Toward hospitable healthcare

Yesawich, Peter C.; Shoemaker, Stowe - In: International journal of hospitality management 112 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014334483

Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware

Poorani, Ali A.; Fried Kline, Sheryl; DeMicco, Frederick J. - In: International journal of hospitality management 112 (2023), pp. 1-7

Persistent link: https://www.econbiz.de/10014334758