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Patients
Dienstleistungsqualität
31
Gesundheitsversorgung
31
Health care
31
Service quality
31
Patienten
29
Hospital
28
Krankenhaus
28
Gesundheitswesen
22
Health care system
22
patient experience
22
Patient experience
15
Customer satisfaction
14
Kundenzufriedenheit
14
Quality management
9
Qualitätsmanagement
9
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
5
Healthcare
5
Hospital financing
5
Krankenhausfinanzierung
5
Quality of life
5
Relationship marketing
5
Satisfaction
5
Großbritannien
4
Lebensqualität
4
United Kingdom
4
Zufriedenheit
4
Arbeitszufriedenheit
3
Customer service
3
Experiment
3
Hospital costs
3
Job satisfaction
3
Krankenhauskosten
3
Kundenservice
3
Well-being
3
patient satisfaction
3
quality
3
Deutschland
2
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4
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28
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28
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English
29
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Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Johnson, Dana M.
2
Nembhard, Ingrid M.
2
Nottingham, Quinton J.
2
Russell, Roberta S.
2
Suess, Courtney
2
Tulucu, Fadime
2
Akin, Mahmut Selami
1
Alkire, Linda
1
Anderson, Jeffrey E.
1
Andy, Andy
1
Antonio, Ferdi
1
Babalola, Mayowa
1
Barakshina, Tatiana
1
Barchielli, Chiara
1
Bellé, Nicola
1
Bitner, Matthew D.
1
Cengiz, Emrah
1
Cleary, Paul D.
1
Costa, Renato J. Lopes da
1
Counts, Catherine R.
1
De Rosis, Sabina
1
DeMicco, Frederick J.
1
Diana, Mark L.
1
Dias, Álvaro Lopes
1
Dogru, Tarik
1
Ferrand, Yann B.
1
Figueiredo, Bernardo
1
Fredendall, Lawrence D.
1
Fried Kline, Sheryl
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Godovykh, Maksim
1
Goldzahl, Léontine
1
Gollnhofer, Johanna Franziska
1
Gonçalves, Rui
1
Grob, Rachel
1
Hearld, Kristine R.
1
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International journal of hospitality management
6
Health care management review : HCM review
5
Quality management journal : QMJ
4
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Health economics
1
Health marketing quarterly
1
Human relations : towards the integration of the social sciences
1
International journal of services, economics and management
1
Istanbul business research
1
Journal of business research : JBR
1
Journal of health organization and management
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Palgrave pivot
1
Springer eBook Collection
1
Technology audit and production reserves
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
29
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1
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
2
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
3
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
4
The impact of accountable care organization participation on hospital patient experience
Diana, Mark L.
;
Zhang, Yongkang
;
Yeager, Valerie A.
; …
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 148-158
Persistent link: https://www.econbiz.de/10012004002
Saved in:
5
Hospitality healthscapes : a conjoint analysis approach to understanding patient responses to hotel-like hospital rooms
Suess, Courtney
;
Mody, Makarand
- In:
International journal of hospitality management
61
(
2017
),
pp. 59-72
Persistent link: https://www.econbiz.de/10011646093
Saved in:
6
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
7
Magnetic work environments : patient experience outcomes in magnet versus non-magnet hospitals
McCaughey, Deirdre
;
McGhan, Gwen
;
Rathert, Cheryl
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 21-31
Persistent link: https://www.econbiz.de/10012157698
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8
Restorative servicescapes in health care : examining the influence of hotel-like attributes on patient well-being
Mody, Makarand Amrish
;
Suess, Courtney
;
Dogru, Tarik
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 19-39
Persistent link: https://www.econbiz.de/10012158108
Saved in:
9
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
10
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
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