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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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Spectator perception of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu; Yim, Brian H.; Byon, Kevin K.; Yu, Jea-Gu; … - In: International journal of sports marketing & sponsorship 17 (2016) 2, pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
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Service quality assessment in central blood bank: blood donors’ perspective
Al-Zubaidi, Hassan; Al-Asousi, Dalal - In: Journal of Economic and Administrative Sciences 28 (2012) 1, pp. 28-38
354 blood donors’ using a SERVQUAL questionnaire. The study looked at perception and expectation levels of blood donors … service quality of a central blood bank from blood donors’ perspectives through implementation of the SERVQUAL model. …
Persistent link: https://www.econbiz.de/10010686916
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Service quality assessment in central blood bank: blood donors’ perspective
Al‐Zubaidi, Hassan; Al‐Asousi, Dalal - In: Journal of Economic and Administrative Sciences 28 (2012) 1, pp. 28-38
354 blood donors’ using a SERVQUAL questionnaire. The study looked at perception and expectation levels of blood donors … service quality of a central blood bank from blood donors’ perspectives through implementation of the SERVQUAL model.  …
Persistent link: https://www.econbiz.de/10014857475
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Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander; Osei, Cosmos Benjamin - In: International journal of services and operations management 33 (2019) 2, pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
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Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi; Brock, Christian - In: The service industries journal 39 (2019) 7/8, pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
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Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah; Jung, Shinyong - In: Tourism management : research, policies, practice 61 (2017), pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
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Assessing international tourists' perceptions of service quality at Air Mauritius
Prayag, Girish - In: International Journal of Quality & Reliability Management 24 (2007) 5, pp. 492-514
Purpose – The aim of this paper is to assess the service quality of a small airline, Air Mauritius, using the SERVQUAL …/methodology/approach – A sample of 140 international airline passengers travelling essentially for a leisure trip was administered the SERVQUAL …
Persistent link: https://www.econbiz.de/10014800426
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Hospital Service Quality from Patients Perspective: A Case of Indonesia
Sandhyaduhita, Puspa; Fajrina, Haya Rizqi; Pinem, Ave … - In: International Journal of E-Health and Medical … 7 (2016) 4, pp. 48-61
This study aims to identify and analyse strategic service quality as perception-minus-expectation from patient … perspective using SERVQUAL-based Handayani et al.'s framework. The result from 297 respondents shows that the criteria gaps are …
Persistent link: https://www.econbiz.de/10012044427
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Valarie Zeithaml : autobiographical reflections
Zeithaml, Valarie A. - In: Journal of historical research in marketing 9 (2017) 3, pp. 264-276
Persistent link: https://www.econbiz.de/10011798308