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~subject:"Perception"
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Perception
Dienstleistungssektor
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20
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Schipper, Burkhard
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Meier, Martin
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Erasmus Research Institute of Management
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epubli GmbH
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International journal of hospitality management
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International journal of selection and assessment
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Tourism management : research, policies, practice
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Journal of business ethics : JOBE
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NBER working paper series
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International journal of consumer studies
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Psychology & marketing
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SpringerLink / Bücher
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Journal of travel and tourism marketing
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NBER Working Paper
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Product experience
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Marketing : ZFP ; journal of research and management
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Working papers / Harvard Business School, Division of Research
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
20
Tourism management perspectives : TMP
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Academy of Management journal : AMJ
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CESifo working papers
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Marketing letters : a journal of research in marketing
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Journal of retailing
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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IZA Discussion Paper
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Journal of business and psychology
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Journal of marketing communications
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Journal of behavioral decision making
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Research
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Technological forecasting & social change : an international journal
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Asia Pacific journal of marketing and logistics
15
Journal of economic behavior & organization : JEBO
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International journal of advertising : the review of marketing communications
14
Journal of economic psychology : research in economic psychology and behavioral economics
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ECONIS (ZBW)
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RePEc
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EconStor
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BASE
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Other ZBW resources
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ArchiDok
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USB Cologne (EcoSocSci)
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1
Champions, converts, doubters, and defectors : the impact of shifting perceptions on momentum for change
Jansen, Karen J.
;
Shipp, Abbie J.
;
Michael, Judd H.
- In:
Personnel psychology : a journal of applied research
69
(
2016
)
3
,
pp. 673-707
Persistent link: https://www.econbiz.de/10011552365
Saved in:
2
A comparison of academia and industry perceptions of an ideal hospitality management programme
Banerjee, Chandan Kumar
;
Mandal, Kaushik
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 146-162
Persistent link: https://www.econbiz.de/10010432168
Saved in:
3
Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sengupta, Aditi Sarkar
;
Sreejesh, S.
- In:
Journal of Indian business research
9
(
2017
)
1
,
pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
Saved in:
4
Einfluss der normativen Erwartungen auf die Transaktionsqualität - Bedeutung der Beziehungsqualität
Georgi, Dominik
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 91-113)
.
2001
Persistent link: https://www.econbiz.de/10001555420
Saved in:
5
Wirkung emotionaler Erlebnisse im Dienstleistungserstellungsprozess : eine konzeptionelle Analyse zur Integration kognitiver und emotionaler Bewertungsprozesse
Benkenstein, Martin
;
Forberger, Dirk
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 319-339)
.
2001
Persistent link: https://www.econbiz.de/10001555433
Saved in:
6
Consumers' inferences about quality across diverse service providers
Reimer, Anja
;
Folkes, Valerie S.
- In:
Psychology & marketing
26
(
2009
)
12
,
pp. 1066-1078
Persistent link: https://www.econbiz.de/10003917024
Saved in:
7
The influence of a leader's servant leadership on employees'
perception
of customers' satisfaction with the service and employees'
perception
of customers' trust in the service fir...
Hwang, Hee-joong
;
Kang, Minjeong
;
Youn, Myoung-kil
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
1
,
pp. 65-76
Persistent link: https://www.econbiz.de/10010408232
Saved in:
8
Revenue Management aus Kundensicht
Heidig, Wibke
;
Tomczak, Torsten
- In:
Revenue Management aus der Kundenperspektive : …
,
(pp. 1-17)
.
2014
Persistent link: https://www.econbiz.de/10010256814
Saved in:
9
Die Komplexität von Preissystemen : theoretische Fundierung, Kundenwahrnehmung und Erfolgsfaktoren
Engelmann, Marc
-
2009
Persistent link: https://www.econbiz.de/10003860798
Saved in:
10
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
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