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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
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The effects of customer voice on hotel performance
Assaf, A. Georges; Josiassen, Alexander; Cvelbar, … - In: International journal of hospitality management 44 (2015), pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh; Gupta, Munish - In: International journal of business competition and … 7 (2020) 2, pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
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The role of B2B marketing strategy, ICT B2B marketing support, and service quality in market orientation : performance relationship ; evidence from three European countries
Jagodič, Gregor; Milfelner, Borut - In: Cogent business & management 9 (2022) 1, pp. 1-28
The purpose of this study is to evaluate the role of marketing strategy, information communication technology (ICT) marketing support, and service quality in the market orientation-performance relationship. Even though there are many studies considering the market orientation-performance...
Persistent link: https://www.econbiz.de/10014439742
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Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash; Zolfaghari, Samira - In: International journal of services and operations management 30 (2018) 2, pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
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Linking customer satisfaction with financial performance : an empirical study of Scandinavian banks
Eklöf, Jan A.; Podkorytova, Olga; Malova, Aleksandra - In: Total quality management & business excellence 31 (2020) 15, pp. 1684-1702
Persistent link: https://www.econbiz.de/10012385054
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An empirical study of employee loyalty, service quality, cost reduction and company performance
Tomic, Ivana; Tesic, Zdravko; Kuzmanovic, Bogdan; … - In: Economic research 31 (2018) 1,1, pp. 827-846
Persistent link: https://www.econbiz.de/10012486602
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Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad; Rodrigues, Helena; Brochado, Ana - In: International journal of hospitality management 83 (2019), pp. 103-114
Persistent link: https://www.econbiz.de/10012122034