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Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel; Shabazz, Siddeeq M.; Arnold, Todd J.; … - In: Journal of business research : JBR 156 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
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Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P. - In: International journal of business innovation and … 31 (2023) 3, pp. 339-355
Persistent link: https://www.econbiz.de/10014336930
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Analysis of teachers' task and extra-role performance under different autonomy regimes
Duyar, Ibrahim; Ras, Nancy; Pearson, Carolyn L. - In: The international journal of productivity and … 64 (2015) 4, pp. 499-522
Persistent link: https://www.econbiz.de/10011302851
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The influence of employee goal orientations and employee self-efficacy on perceived service quality
Bodouva, Jamie J. - In: International journal of management and marketing … 8 (2015) 2, pp. 37-51
Persistent link: https://www.econbiz.de/10011384525
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Speaking up because it's my brand : examining employee brand psychological ownership and voice behavior in hospitality organizations
Xiong, Lina; So, Kevin Kam Fung; Wu, Luorong; King, Ceridwyn - In: International journal of hospitality management 83 (2019), pp. 274-282
Persistent link: https://www.econbiz.de/10012122098
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An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
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The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
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Doing good for organization but feeling bad: when and how narcissistic employees get prone to shame and guilt
Khawaja, Kausar Fiaz; Sarfraz, Muddassar; Khalil, Mahmoona - In: Future Business Journal 9 (2023), pp. 1-16
and guilt/shame. Data were collected from 272 employees of the Pakistani telecom sector using a temporally segregated … of behavior mediates the relationship between vulnerable, grandiose narcissism and guilt/shame. In addition to this … negatively related to guilt and shame. …
Persistent link: https://www.econbiz.de/10014381441
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The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with OCB and performance
Cohen, Aaron; Abedallah, Mohamed - In: Management research review 38 (2015) 1, pp. 2-28
Persistent link: https://www.econbiz.de/10011384453
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Daily job crafting and self-efficacy : performance relationship
Tims, Maria; Bakker, Arnold B.; Derks, Daantje - In: Journal of managerial psychology 29 (2014) 5, pp. 490-507
Persistent link: https://www.econbiz.de/10010389753