Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Personal banking"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Management commitment to servi...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Personal banking
New Zealand
18
Customer satisfaction
10
Dienstleistungsqualität
10
Job satisfaction
10
Neuseeland
10
Service quality
10
B-to-B-Marketing
8
Beziehungsmarketing
8
Business-to-business marketing
8
Kundenzufriedenheit
8
Relationship marketing
8
Arbeitszufriedenheit
7
Burnout
7
Business network
7
Stress
7
Unternehmensnetzwerk
7
Consumer behaviour
6
Internet marketing
6
Konsumentenverhalten
6
Lieferantenmanagement
6
Supplier relationship management
6
Work stress
6
Brand image
5
Online-Marketing
5
Russia
5
Wine
5
Brand management
4
Business-to-Business marketing
4
Health services
4
Japan
4
Markenführung
4
Markenimage
4
Market research
4
Privatkundengeschäft
4
Russland
4
Singapore
4
Social Web
4
Social web
4
Wein
4
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Ashill, Nicholas J.
4
Gibbs, Tanya
3
Rod, Michel
3
Published in...
All
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
1
The international journal of bank marketing : IJBM
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
3
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
4
The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia
Gibbs, Tanya
;
Ashill, Nicholas J.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 305-326
Persistent link: https://www.econbiz.de/10009782597
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
