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How to influence hospitality employee perceptions on hotel brand performance?
Cheung, Catherine; Kong, Haiyan; Song, Haiyan - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1162-1178
Persistent link: https://www.econbiz.de/10010467939
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Hotel employee work engagement and its consequences
Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
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Supervisor support and work engagement of hotel employees in Malaysia : is it different for men and women?
Ling Suan Choo; Nasurdin, Aizzat Mohd - In: Gender in management : an international journal 31 (2016) 1, pp. 2-18
Persistent link: https://www.econbiz.de/10011546200
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Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani; Boxall, Peter F.; Cheung, Gordon; … - In: International journal of hospitality management 81 (2019), pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
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Work engagement and turnover intentions : correlates and customer orientation as a moderator
Babakus, Emin; Yavas, Ugur; Karatepe, Osman M. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1580-1598
Persistent link: https://www.econbiz.de/10011732188
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Empowerment: hotel employees' perspective
Kartinah Ayupp; Chung, Then Hsiao - In: Journal of industrial engineering and management : JIEM 3 (2010) 3, pp. 561-575
An empowered worker is a knowledgeable worker. Thus, the aims of this study were to examine how empowerment is perceived by the front-line hotel employees and secondly, to identify the factors affecting empowerment within the industry. Factors such as communication, coaching, participation,...
Persistent link: https://www.econbiz.de/10011899458
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Linking core self-evaluations and work engagement to work-family facilitation : a study in the hotel industry
Karatepe, Osman M.; Demir, Eda - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 307-323
Persistent link: https://www.econbiz.de/10010250179
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Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
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The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees' organizational commitment, work engagement and turnover intentions
Ampofo, Emmanuel Twumasi; Karatepe, Osman M. - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 509-533
Persistent link: https://www.econbiz.de/10013164474