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Explaining Wage Inequality in...
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Personalmanagement
United States
29
USA
28
Human Resource Management
14
Call centre
10
Callcenter
10
Arbeitsgruppe
7
Arbeitsorganisation
7
Gewerkschaftsmitgliedschaft
7
Team
7
Union membership
7
Work organization
7
Arbeitsbeziehungen
6
Compensation system
6
Employment relations
6
Private Equity
6
Private equity
6
Vergütungssystem
6
Arbeitsbedingungen
5
Dienstleistungsqualität
5
Service quality
5
Telecommunications industry
5
Telekommunikationssektor
5
Working conditions
5
Arbeit
4
Customer service
4
Dismissal
4
Kundenservice
4
Kündigung
4
Strategic management
4
Strategisches Management
4
Telecommunications
4
Telekommunikation
4
Welt
4
World
4
Arbeitsmarktpolitik
3
Arbeitsproduktivität
3
Conciliation
3
Deregulation
3
Deregulierung
3
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7
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5
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2
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1
Graue Literatur
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English
14
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Batt, Rosemary
7
Batt, Rosemary L.
7
Doellgast, Virginia
3
Kwon, Hyunji
3
Colvin, Alexander
2
Keefe, Jeffrey
2
Banerjee, Mallika
1
Colvin, Alexander J.S
1
Colvin, Alexander James
1
Hermans, Michel
1
Katz, Harry C.
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Moynihan, Lisa M.
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Working paper series / Center for Advanced Human Resource Studies
6
Academy of Management journal : AMJ
1
Brookings trade forum
1
ILR review : the journal of work and policy
1
Research in personnel and human resources management : a research annual
1
The Oxford handbook of human resource management
1
The international journal of human resource management
1
The next available operator : managing human resources in Indian business process outsourcing industry
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ECONIS (ZBW)
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1
Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601679
Saved in:
2
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
Saved in:
3
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
Saved in:
4
Service Strategies: Marketing, Operations, and Human Resource Practices
Batt, Rosemary
- In:
The Oxford handbook of human resource management
.
2009
Persistent link: https://www.econbiz.de/10012885625
Saved in:
5
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
6
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
7
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
8
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
9
Global human resource management : bridging strategic and institutional perspectives
Batt, Rosemary L.
;
Hermans, Michel
- In:
Research in personnel and human resources management : …
31
(
2012
),
pp. 1-52
Persistent link: https://www.econbiz.de/10009613504
Saved in:
10
Human resource management, service quality, and economic performance in call centers
Batt, Rosemary
(
contributor
);
Moynihan, Lisa M.
(
contributor
)
-
2004
Persistent link: https://www.econbiz.de/10002616895
Saved in:
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