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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
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The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar; Mohiuddin, Syed Aulia; Mishra, G. P. - In: International journal of business excellence : IJBEX 29 (2023) 3, pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
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Customer loyalty in online hotel booking platforms
Li, Wei-Chin; Chang, Kuei-Feng; Chen, Chen-Ju - In: International journal of business 28 (2023) 3, pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
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The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
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Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction
Kaura, Vinita; Prasad, Ch. S. Durga; Sharma, Sourabh - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 404-422
Persistent link: https://www.econbiz.de/10011384249
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Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Hagebölling, Mona; Seegebarth, Barbara; … - In: Journal of business research : JBR 137 (2021), pp. 170-181
Persistent link: https://www.econbiz.de/10012665754
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How service quality variability hurts revenue when customers learn : implications for dynamic personalized pricing
DeCroix, Gregory A.; Long, Xiaoyang; Tong, Jordan - In: Operations research 69 (2021) 3, pp. 683-708
Persistent link: https://www.econbiz.de/10012546844
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Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise; Mostert, Pierre; Svensson, … - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
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Revenue management of group service considering different quality levels and stochastic customer patience
Lin, Xuxun; Wang, Haiyan - In: Service science 14 (2022) 3, pp. 231-253
Persistent link: https://www.econbiz.de/10013373234