service quality, perceived service value, and willingness to buy travel services. Results indicate that: (1) price has a … substantial direct effect on consumer perceptions of quality and an inverse effect on consumer perceptions of value and … willingness to buy, (2) perception of travel agent has a substantial direct effect on perceived quality and value, and (3) the …

endogenously based on customers' quality preference, which affects each ownership type's viability. Customer ownership arises when … quality preference falls below the threshold for profitable entry by investors, but above that for entry by customer …-owners. When quality preferences diverge sufficiently, a profitmaximising investor-owned utility produces higher welfare than a …

We consider an oligopolistic market where firms compete in price and quality and where consumers are heterogeneous in … knowledge: some consumers know both the prices and quality of the products offered, some know only the prices and some know …-inefficiency of the price/quality offers. But, better price/quality combinations are signalled with lower prices in one type and with …