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~subject:"Privatkundengeschäft"
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Privatkundengeschäft
New Zealand
18
Customer satisfaction
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Dienstleistungsqualität
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Job satisfaction
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Neuseeland
10
Service quality
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B-to-B-Marketing
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Beziehungsmarketing
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Kundenzufriedenheit
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Burnout
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Unternehmensnetzwerk
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Consumer behaviour
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Ashill, Nicholas J.
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Gibbs, Tanya
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Rod, Michel
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Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
1
The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
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2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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3
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
4
The effects of high performance work practices on job outcomes : evidence from frontline employees in Russia
Gibbs, Tanya
;
Ashill, Nicholas J.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 305-326
Persistent link: https://www.econbiz.de/10009782597
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