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Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark; Jennings, Deirdre; Mulholland, Gwyneth; … - In: Journal of retailing and consumer services 15 (2008) 5, pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
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Relationship disconnect in retail banking
Durkin, Mark; O'Donnell, Aodheen; Crowe, Joe - In: Journal of financial services marketing : JFSM 12 (2007/08) 4, pp. 260-271
Persistent link: https://www.econbiz.de/10003698394
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On e-banking adoption: from banker perception to customer reality
Durkin, Mark; O'Donnell, Aodheen; Mullholland, Gwyneth; … - In: Journal of strategic marketing 15 (2007) 2/3, pp. 237-252
Persistent link: https://www.econbiz.de/10003494071
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Co-destruction of value in context : cases from retail banking
Worthington, Steve; Durkin, Mark - In: The marketing review 12 (2012) 3, pp. 291-307
Persistent link: https://www.econbiz.de/10009712777
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On the potential for Twitter to add value in retail bank relationships
Murray, Lisa; Durkin, Mark; Worthington, Steve; Clark, … - In: Journal of financial services marketing : JFSM 19 (2014) 4, pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
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Retail bank customer preferences : personal and remote interactions
Durkin, Mark (contributor) - 2002
Persistent link: https://www.econbiz.de/10001775918