Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction … and loyalty, it is important that airlines provide high-quality services. This paper examines different elements of … service quality in the airline industry, including the moderating effects of price sensitivity and quality seekers on the …

We investigate the impacts of five airline mergers on one quality dimension, namely route frequency. We use monthly … airlines, the merger is less detrimental to the frequency, possibly because the merger removes serial marginalization in the … decrease the frequency more, possibly due to a larger effect on the market structure. When the merging airlines control all the …