Aus einem kleinen Störfall wird eine heftige Krise, aus individuellem Fehlverhalten ein veritabler Skandal. Nicht selten hängt es vom Kommunikationsverhalten der Beteiligten selbst ab, ob und wie eine Krise entsteht. Und seit das Internet und die sozialen Medien den Skandalisierungswettbewerb...

Understand how consumer behaviour has changed. Kick a brand when it's down: why we love to hate our favorite brands -- The issue of declining trust in the spread of fake news -- Who do I trust? The rise of individual influencers versus declining traditional media -- It's outrageous!...

"This book explores the definition, nature and context of public relations crises; it also examines and defines the main elements of public relations crises and positions it in the context of the current communication sphere. Public Relations Crisis Communication: A New Model investigates...

Introduction -- Public relations for top management in an age of hyper-globalization -- Effective stakeholder relationship management : fostering successful global leaders -- Historical growth of public relations and its development in Japan -- Standing out in the globalized crowd : brands,...