//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Qualitätsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Product-harm crisis management...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Qualitätsmanagement
Consumer behaviour
18
Konsumentenverhalten
17
Greece
16
Griechenland
12
Service quality
12
Customer satisfaction
11
Quality management
11
Dienstleistungsqualität
10
Job satisfaction
9
Kundenzufriedenheit
9
Arbeitszufriedenheit
8
Shipping
7
Viral marketing
7
Virales Marketing
7
Brand image
5
Holiday behaviour
5
Markenimage
5
Schifffahrt
5
Tourism industry
5
Tourism marketing
5
Tourismuswirtschaft
5
Urlaubsverhalten
5
Beziehungsmarketing
4
Crisis management
4
Einzelhandel
4
Firm performance
4
Krisenmanagement
4
Learning organization
4
Lernende Organisation
4
Performance measurement
4
Performance-Messung
4
Relationship marketing
4
Retail trade
4
Satisfaction
4
Tourismusmarketing
4
Unternehmenserfolg
4
shipping
4
B-to-B-Marketing
3
Brand management
3
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Conference paper
1
Konferenzbeitrag
1
Language
All
English
10
Author
All
Pantouvakis, Angelos
10
Karakasnaki, Maria
2
Psomas, Evangelos
2
Psomas, Evangelos L.
2
Bouranta, Nancy
1
Dimas, Athanassios
1
Kafetzopoulos, Dimitrios P.
1
Kokotas, Theodosios
1
Tsafarakis, Stelios
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
2
Maritime policy and management : MPM
2
The TQM journal : the international review of organizational improvement
2
International journal of quality and service sciences
1
Journal of air transport management
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
2
Market orientation and service quality : opponents or colleagues
Pantouvakis, Angelos
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 89-111
Persistent link: https://www.econbiz.de/10010404690
Saved in:
3
Does ISO 9000 series certification matter for the financial performance of ports? : some preliminary findings from Europe
Pantouvakis, Angelos
;
Dimas, Athanassios
- In:
Maritime policy and management : MPM
37
(
2010
)
5
,
pp. 505-522
Persistent link: https://www.econbiz.de/10008701716
Saved in:
4
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
5
ISO 9001 overall performance dimensions : an exploratory study
Psomas, Evangelos
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 519-531
Persistent link: https://www.econbiz.de/10011443161
Saved in:
6
Exploring total quality management applications under uncertainty : a research agenda for the shipping industry
Pantouvakis, Angelos
;
Psomas, Evangelos
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 496-512
Persistent link: https://www.econbiz.de/10011587537
Saved in:
7
An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Maritime policy and management : MPM
43
(
2016
)
7/8
,
pp. 874-886
Persistent link: https://www.econbiz.de/10011647757
Saved in:
8
Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Bouranta, Nancy
;
Psomas, Evangelos L.
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011648883
Saved in:
9
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
10
Role of the human talent in total quality management-performance relationship: an investigation in the transport sector
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Total quality management & business excellence : an …
28
(
2017
)
9
,
pp. 959-973
Persistent link: https://www.econbiz.de/10011778023
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->