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~subject:"Qualitätsmanagement"
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Subject
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Qualitätsmanagement
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Service quality
6,544
Dienstleistungsqualität
6,353
Consumer behaviour
6,326
Konsumentenverhalten
6,155
Relationship marketing
5,912
Beziehungsmarketing
5,859
Zahlungsverkehr
4,163
Payment system
4,056
customer satisfaction
1,299
Satisfaction
1,210
Online-Handel
1,071
Customer service
1,068
Online retailing
1,068
Job satisfaction
1,046
Arbeitszufriedenheit
1,044
Kundenservice
1,011
USA
938
Electronic Commerce
921
Urlaubsverhalten
914
Holiday behaviour
913
Quality management
910
United States
910
Theorie
905
Theory
905
E-commerce
898
Einzelhandel
857
Retail trade
852
Emotion
839
Loyalty
836
Deutschland
802
Beschwerdemanagement
792
Vertrauen
791
Complaint management
790
Confidence
790
Bank
773
Germany
761
Electronic money
746
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Online availability
All
Undetermined
369
Free
122
Type of publication
All
Article
803
Book / Working Paper
133
Type of publication (narrower categories)
All
Article in journal
767
Aufsatz in Zeitschrift
767
Aufsatz im Buch
29
Book section
29
Hochschulschrift
27
Thesis
18
Case study
14
Conference paper
14
Fallstudie
14
Konferenzbeitrag
14
Graue Literatur
12
Non-commercial literature
12
Aufsatzsammlung
8
Working Paper
8
Arbeitspapier
7
Dissertation u.a. Prüfungsschriften
7
Bibliografie enthalten
5
Bibliography included
5
Collection of articles of several authors
4
Sammelwerk
4
Konferenzschrift
3
Forschungsbericht
1
Norm
1
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English
852
German
77
Undetermined
5
Danish
1
Polish
1
Author
All
Shahin, Arash
9
Medeiros, Denise Dumke de
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
5
Kiefer, Guido
4
Park, Sang-June
4
Rust, Roland T.
4
Scharnbacher, Kurt
4
Albuquerque, André Philippi Gonzaga de
3
Berkel, Ingrid
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Králová, Maria
3
Langmann, Kristin
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Rapp, Reinhold
3
Restuputri, Dian Palupi
3
Satapathy, Suchismita
3
Scharioth, Joachim
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Álvarez-García, José
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
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Institution
All
Forschungsgemeinschaft Qualitätssicherung
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Gesellschaft für Management und Technologie <München>
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität <München> / Lehrstufl für Dienstleistungs- und Technologiemarketing
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
International journal of quality and service sciences
12
Journal of retailing and consumer services
11
Journal of air transport management
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Journal of industrial engineering and management : JIEM
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services technology and management
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
Berichte zum Generic-Management
4
Europäische Hochschulschriften / 5
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
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Source
All
ECONIS (ZBW)
912
USB Cologne (EcoSocSci)
21
USB Cologne (business full texts)
2
EconStor
1
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1
Is logistics service quality a pathway to customer
loyalty
in the international freight forwarding industry?
Yoganandan, G.
;
Vasan, M.
- In:
International journal of logistics systems and …
48
(
2024
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10015065427
Saved in:
2
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
3
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
4
Latent classes of service quality, logistics costs and
loyalty
Juntunen, Jouni
;
Juntunen, Mari
;
Juga, Jari
- In:
International journal of logistics : research and …
18
(
2015
)
5
,
pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
Saved in:
5
The association of quality, risk, sacrifice, satisfaction, and
loyalty
at the destination level : a structural model
Hossain, Md Enayet
;
Quaddus, Mohammed
;
Shanka, Tekle
- In:
Tourism analysis : an interdisciplinary tourism & …
20
(
2015
)
4
,
pp. 381-397
Persistent link: https://www.econbiz.de/10011389282
Saved in:
6
Outcomes of Perceived Online Webshop Quality: Empirical Evidence
Alexander Joseph Ibnu Wibowo
- In:
Market : review for marketing theory and practice
33
(
2021
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10012819195
Saved in:
7
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
8
Impact of hotel service quality on the
loyalty
of customers
Jasinskas, Edmundas
;
Štreimikienė, Dalia
;
Svagzdiene, …
- In:
Economic research
29
(
2016
)
1
,
pp. 559-572
Persistent link: https://www.econbiz.de/10012221720
Saved in:
9
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
10
Interrelationships among quality enablers, service quality, patients' satisfaction and
loyalty
in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
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