Similar Search Results

An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Persistent link: https://www.econbiz.de/10011934091

The role of human resource management in service quality improvement of hotel businesses

Greasidou, Maria; Valachis, Ioannis - In: Enlightening tourism : ET ; a pathmaking journal 12 (2022), pp. 105-135

Persistent link: https://www.econbiz.de/10013466055

Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

Persistent link: https://www.econbiz.de/10010389953

Combined analysis of service expectations and perceptions in lodging industry through quality function deployment

Kurtulmuşiğlu, Feride Bahar; Pakdil, Fatma - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1393-1413

Persistent link: https://www.econbiz.de/10011781640

A study of service quality, corporate social responsibility, hospital image, and hospital value creation in Medan

Lubis, Arlina Nurbaity; Lumbanraja, Prihatin; Lubis, … - In: European research studies 20 (2017) 4B, pp. 125-133

Persistent link: https://www.econbiz.de/10012219568

Destination-based total quality management

In: Managing and marketing tourist destinations : …, (pp. 96-110). 2011

Persistent link: https://www.econbiz.de/10009009248

Ensuring customer satisfaction through service qualtiy and image management in the hospitality industry : a conceptual perspective

Tamwatin, Utid; Trimetssontorn, Jirasek; Fongsuwan, Wanno - In: Journal for global business advancement : JGBA 8 (2015) 1, pp. 59-83

Persistent link: https://www.econbiz.de/10011339317

Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants

Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121

Persistent link: https://www.econbiz.de/10010225835

The physical appearance of hotel guests : the impact on service providers’ communication and quality of service

Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14

Persistent link: https://www.econbiz.de/10011413936

1
2
3
4
5
6
7
8
9
10
Next
Last