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Accountability -- Chapter 4: Management of Training -- Chapter 5: Planning for Learning -- Chapter 6: Is Training the Answer …This book provides a guide to the process of accrediting training programs, sets out how to achieve consistent … measurement of the results of training, and explains why accreditation is critical for capturing and developing today’s workers …
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As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won under competitive tendering or by negotiation are assessed on a number of evaluation...
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This article contains the results of research on the evaluation of the training offer addressed to the medical staff of … “white coat” workers (doctors and nurses) about the hospital training offer. This work presents similarities and differences … of training programs in order to gain work satisfaction, and the role of the personnel strategy to achieve the objectives …
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Assessment of service quality has been widely utilized in after-sales service, especially in the automotive industry. The purpose of the study was to determine factors affecting customer satisfaction in an automotive after-sales service at Toyota Dasmarinas-Cavite Philippines by utilizing the...
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Purpose: The objective of this paper was to determine the actual needs of customers in 3 groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the Service Center to be air conditioner repaired. Design/methodology/approach: We investigated at how variables including...
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