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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service

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The structural relationship between TQM, employee satisfaction and hotel performance

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Corporate culture and firm performance : a service-oriented perspective

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Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels

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Hotel shuttle service fails to get the customer to the airport on time

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Encounter satisfaction in e-tailing : are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?

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The influence of exotic service quality towards overall satisfaction at hotels in Makassar

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The influence of exotic service quality towards overall satisfaction at hotels in Makassar

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The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix

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